We are seeking a proactive E-commerce Operations Coordinator to develop and maintain our partner's wholesale distribution website and manage client communications via email. The ideal candidate will ensure a seamless online experience and provide excellent customer support.
Responsibilities:
- Build and maintain the company website using WordPress or Webflow with Zendesk integration.
- Monitor and respond to client emails, ensuring prompt and professional communication.
- Update website content, including product listings and pricing.
- Track and improve website performance based on user feedback and analytics.
- Ensure seamless Zendesk functionality to optimize customer support.
The candidate should be available to work from 9am - 5pm Pacific Time Zone (GMT -7)
Requirements:
- Bachelor's degree in IT, Marketing, Business, or a related field.
- Experience in e-commerce website development (WordPress/Webflow).
- Familiarity with Zendesk and customer support tools.
- Strong written communication and organizational skills.
- Ability to multitask and solve problems proactively.
- Excellent English verbal and written skills
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